A. We get the video of the installing or the fault of the machine by the internet on line and our technical staffs will do the judgment and advice how to solve the problem. It is for free to offer you this service.
B. Normally, if some spare parts of medical product have broken and can’t be repaired through the on line video advice, customer could take apart the faulted assembly and send to our company in Suzhou of China.We will repair it and send it to customer. Normally, customer bear the cost of delivery to China and our company bear the cost of changing the assembly, repairing and delivery cost to China to customer.
C. If the demand is big, we can send our technical staff to install the machines, training the technical staffs of the customer or our customer come to our factory to training in China. General speaking, we can provide our customer 7-15 training days for free according to different product. We charge of accommodation cost, other cost would be charged by customer.